Privacy policy
Privacy policy
Last updated: 30 October 2026
Aloha Industries operates this store and website, including related information, content, features, tools, products and services (the “Services”), to provide you with a shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.
By using the Services, you acknowledge that you have read this Privacy Policy.
Who we are (controller)
Aloha Industries, 3D tisk in proizvodnja izdelkov s.p.
Partizanska cesta 7, 1420 Trbovlje, Slovenia
VAT ID: SI25358812 · Registration number: 7330618000
Email: office@aloha-industries.net
Person responsible for website content: Nejc Povše.
Personal information we collect
- Contact details — name, email, phone, billing/shipping address.
- Order and transaction information — items purchased, amounts, timestamps, delivery preferences.
- Payment information — processed by our payment provider (Stripe). We do not store full card numbers on our servers.
- Communications — messages you send via the contact form or email.
- Device/usage information — IP address, browser/device type, pages visited (as needed for security, analytics and operation of the site).
How we use personal information
- To process and fulfil orders (including digital downloads).
- To take payment and prevent fraud.
- To reply to enquiries and provide customer support.
- To operate, secure and improve the website.
- To meet legal obligations (e.g. accounting, VAT).
- For marketing only where allowed (and you can opt out of promotional email).
Processors / service providers
- Stripe — payment processing (card data handled by Stripe).
- Cloudflare — website hosting (Cloudflare Pages), CDN, security, and private object storage (R2) for digital files.
- Resend — transactional email for the contact form (and related notifications when enabled).
- Email / Workspace for office@aloha-industries.net — business email for orders and support.
- Shipping carriers — to deliver physical orders (name/address shared as needed for delivery).
We do not sell your personal information.
Legal bases (GDPR)
Depending on the activity: performance of a contract, legitimate interests (security, improving the Services), legal obligation, and consent where required (e.g. certain marketing).
Retention
We keep personal information only as long as needed for the purposes above, including statutory retention for invoices and accounting, then delete or anonymise it.
Your rights
Subject to applicable law (including GDPR), you may have rights to access, rectify, erase, restrict or object to processing, data portability, and to withdraw consent. You may lodge a complaint with the Slovenian Information Commissioner (IP RS) or your local supervisory authority.
To exercise rights, email office@aloha-industries.net.
Children
The Services are not directed to children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction.
International transfers
Some providers may process data outside the EEA. Where required, we rely on appropriate safeguards (e.g. Standard Contractual Clauses) as provided by those vendors.
Changes
We may update this Privacy Policy; the “Last updated” date will change. Continued use of the Services after updates constitutes notice of the revised policy where permitted by law.